{"id":78,"date":"2024-06-12T11:03:47","date_gmt":"2024-06-12T15:03:47","guid":{"rendered":"https:\/\/site.dev.fantomesmontreal.com\/?page_id=78"},"modified":"2025-07-23T10:14:30","modified_gmt":"2025-07-23T14:14:30","slug":"faq-fantomes-montreal","status":"publish","type":"page","link":"https:\/\/site.dev.fantomesmontreal.com\/en\/faq-fantomes-montreal\/","title":{"rendered":"FAQ"},"content":{"rendered":"

Frequently Asked Questions<\/h2>\n\n\n\n
\n
Do you only offer Montr\u00e9al Ghosts' activities for Halloween?<\/div><\/path><\/svg><\/summary>
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Our ghosts haunt Old Montr\u00e9al year-round! Private groups are welcome anytime, and for individuals, the regular season runs from May to October.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

In which languages are your activities offered?<\/div><\/path><\/svg><\/summary>
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Our activities are available in English and French (unilingual groups). Just select your preferred language when booking.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

Do the Montr\u00e9al Ghosts\u2019 activities take place rain or shine? How should I dress?<\/div><\/path><\/svg><\/summary>
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Our ghosts fear neither rain nor sunshine! The streets of Old Montreal await you, come rain or shine. Dress comfortably and in layers\u2026 after all, it\u2019s best to be prepared for anything, even unexpected chills.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

Where does the Ghost Walk end?<\/div><\/path><\/svg><\/summary>
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All haunted roads lead to Bonsecours Market! Whether during the regular season or for private activities, this is where your adventure ends\u2026 or does it?<\/p>\n<\/div><\/div><\/details>\n\n\n\n

Are the activities suitable for children?<\/div><\/path><\/svg><\/summary>
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Our tales are full of mystery\u2026 and sometimes a bit dark! We recommend them for children aged 10 and up. Themes like torture, murder, and the grittier side of New France might give younger ones nightmares. If unsure, feel free to reach out<\/a>!<\/p>\n<\/div><\/div><\/details>\n\n\n\n

Should I reserve my spot on the tour?<\/strong><\/div><\/path><\/svg><\/summary>
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Absolutely! Ghosts don\u2019t wait, and spots are limited. Our tours fill up quickly, so book online or by phone as soon as possible to avoid being left\u2026 in the dark.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

How can I purchase tickets for the activities? What payment methods are accepted?<\/strong><\/div><\/path><\/svg><\/summary>
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Buy your tickets online<\/a> or by phone, and pay by credit card at the time of booking. For groups, contact us for payment options.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

Should I print my tickets?<\/div><\/path><\/svg><\/summary>
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No need! When you book online or by phone, you\u2019ll be added to our guest list, and the storyteller will check you in.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

Where does the \"Traditional Ghost Walk\" activity start? What time should I arrive?<\/strong><\/div><\/path><\/svg><\/summary>
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The tour starts at Place Royale, near the Pointe-\u00e0-Calli\u00e8re Museum. Arrive 15 minutes early to avoid being outpaced by the ghosts!<\/p>\n\n\n\n

Private groups will receive their exact starting point upon booking.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

What happens if I am late to the tour?<\/strong><\/div><\/path><\/svg><\/summary>
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Unfortunately, latecomers will not be able to join the tour, and we cannot exchange or refund the ticket.<\/p>\n\n\n\n

Private groups arriving late will have their tour shortened, as it must end at the agreed-upon time.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

Are there any stops during the tours? How long does each tour last?<\/strong><\/div><\/path><\/svg><\/summary>
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Yes, there are several stops during our tours where you\u2019ll hear mysterious tales. Some stops offer seating, but there are no breaks. Tours typically last 90 minutes and take place entirely in Old Montr\u00e9al.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

Are there any restrooms available?<\/div><\/path><\/svg><\/summary>
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There are no restrooms at the starting point or during the tour. We recommend planning ahead before encountering our ghosts.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

Can I get a refund or exchange my ticket?<\/strong><\/div><\/path><\/svg><\/summary>
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Tickets for regular season activities are non-refundable and non-exchangeable within 23 hours of the event.<\/p>\n\n\n\n

Private groups can cancel with no fees up to 5 business days before the activity. Cancellations within 2 to 5 business days incur a 50% fee, and 100% if canceled less than 2 business days in advance. <\/p>\n\n\n\n

Contact us at 514 844-4021 or by email at info@fantomesmontreal.com<\/a><\/p>\n<\/div><\/div><\/details>\n\n\n\n

Are the tours accessible to people with reduced mobility?<\/div><\/path><\/svg><\/summary>
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Our activities are not wheelchair-friendly, but they are accessible.\u00a0Contact us<\/a>\u00a0by phone for more details.<\/p>\n<\/div><\/div><\/details>\n\n\n\n

Can I bring my pet to the activity?<\/div><\/path><\/svg><\/summary>
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Except for service dogs (like Mira), pets are not allowed. This helps ensure the safety of participants and the smooth flow of the tour, while keeping our ghosts at ease. <\/p>\n<\/div><\/div><\/details>\n\n\n\n

Who will be my Ghost? <\/div><\/path><\/svg><\/summary>
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Ghosts aren\u2019t just whispers in the dark or creaking doors\u2026 They are over forty professional actors, each bringing a unique character to life\u2014or should we say afterlife? When you book a ghostly experience, there\u2019s no telling which spirit will cross your path. One thing is certain: you can return time and time again, and every encounter will be as spine-chillingly unique as the last!<\/p>\n<\/div><\/div><\/details>\n<\/div>\n\n\n\n

<\/div>\n\n\n\n

<\/a>If you can't find what you're looking for in the Frequently Asked Questions (FAQ) of Montr\u00e9al Ghosts, <\/em>feel free to contact us<\/a>!<\/strong><\/h3>\n\n\n\n
<\/div>\n\n\n\n

<\/p>","protected":false},"excerpt":{"rendered":"

Foire aux questions Si vous ne trouvez pas ce que vous cherchez dans la Foire aux questions (FAQ) de Fant\u00f4mes Montr\u00e9al , n\u2019h\u00e9sitez pas \u00e0 communiquer avec nous!<\/p>","protected":false},"author":2,"featured_media":274,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","footnotes":""},"class_list":["post-78","page","type-page","status-publish","has-post-thumbnail","hentry"],"yoast_head":"\nFAQ - Fant\u00f4mes Montr\u00e9al<\/title>\n<meta name=\"description\" content=\"Foire aux questions (FAQ) courantes sur les horaires, les tarifs et la r\u00e9servation de votre exp\u00e9rience hant\u00e9e avec Fant\u00f4mes Montr\u00e9al.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/site.dev.fantomesmontreal.com\/en\/faq-fantomes-montreal\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Fant\u00f4mes Montr\u00e9al\" \/>\n<meta property=\"og:description\" content=\"Foire aux questions (FAQ) courantes sur les horaires, les tarifs et la r\u00e9servation de votre exp\u00e9rience hant\u00e9e avec Fant\u00f4mes Montr\u00e9al.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/site.dev.fantomesmontreal.com\/en\/faq-fantomes-montreal\/\" \/>\n<meta property=\"og:site_name\" content=\"Fant\u00f4mes Montr\u00e9al\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/facebook.com\/fantomesmontreal\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-23T14:14:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/site.dev.fantomesmontreal.com\/wp-content\/uploads\/2024\/07\/Banniere-Facebook-25e-Fantomes-5.png\" \/>\n\t<meta property=\"og:image:width\" content=\"2021\" \/>\n\t<meta property=\"og:image:height\" content=\"748\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":[\"WebPage\",\"FAQPage\"],\"@id\":\"https:\/\/site.dev.fantomesmontreal.com\/faq-fantomes-montreal\/\",\"url\":\"https:\/\/site.dev.fantomesmontreal.com\/faq-fantomes-montreal\/\",\"name\":\"FAQ - Fant\u00f4mes Montr\u00e9al\",\"isPartOf\":{\"@id\":\"https:\/\/site.dev.fantomesmontreal.com\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/site.dev.fantomesmontreal.com\/faq-fantomes-montreal\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/site.dev.fantomesmontreal.com\/faq-fantomes-montreal\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/site.dev.fantomesmontreal.com\/wp-content\/uploads\/2024\/07\/Banniere-Facebook-25e-Fantomes-5.png\",\"datePublished\":\"2024-06-12T15:03:47+00:00\",\"dateModified\":\"2025-07-23T14:14:30+00:00\",\"description\":\"Foire aux questions (FAQ) courantes sur les horaires, les tarifs et la r\u00e9servation de votre exp\u00e9rience hant\u00e9e avec Fant\u00f4mes Montr\u00e9al.\",\"breadcrumb\":{\"@id\":\"https:\/\/site.dev.fantomesmontreal.com\/faq-fantomes-montreal\/#breadcrumb\"},\"inLanguage\":\"en-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/site.dev.fantomesmontreal.com\/faq-fantomes-montreal\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-CA\",\"@id\":\"https:\/\/site.dev.fantomesmontreal.com\/faq-fantomes-montreal\/#primaryimage\",\"url\":\"https:\/\/site.dev.fantomesmontreal.com\/wp-content\/uploads\/2024\/07\/Banniere-Facebook-25e-Fantomes-5.png\",\"contentUrl\":\"https:\/\/site.dev.fantomesmontreal.com\/wp-content\/uploads\/2024\/07\/Banniere-Facebook-25e-Fantomes-5.png\",\"width\":2021,\"height\":748,\"caption\":\"Image d'un belv\u00e9d\u00e8re au gaz du Vieux-Montr\u00e9al. 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